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※ This position opening has been closed If you have any inquiry, please contact the consultant directly for more information. |
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| :: Client Relation Center Project Manager :: | |
| Company Introduction | 글로벌 명품 유통사 |
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| Job Description | Key responsibility 1: CRC operation management - Overseeing and management of external partner for CRC to meet service standards. - Ensure the quality of service provided by CRC, to client and boutiques. - Close work with CRC operation manager on operation plans, training and other activities and provide supports Key responsibility 2 : CRC KPI management - Global KPI alignment and set-up of local KPIs - SLA – each channel to meet the SLA (social care, call, email and others) - PCA Call quality Phone sales Client experience barometer Mystery calling/call monitoring Key responsibility 3 : CRC Project management - Management of annual projects planned for CRC - A Project leader of all projects involving CRC in collaboration with CRC operation manager and leaders. - Draw a local annual plan and road map and execute : through follow up on project plans and operations, close communication with Central on local CRC’s requests. Key responsibility 4 : Reports and meeting management - Reports producing forecasts and analysis on work volumes and plan headcounts - Management of all CRC related reports – daily, weekly, monthly and annual reports provided by CRC, monitor and review, seek for improvement if necessary. - Monthly KPI reports and improvement plans Miscellaneous : Budget management & ad-hoc task management - Forecast and plan an annual budget on CRC operational costs and others, related to CRC. - Headcount forecasts and diligent follow up upon forecasts and take prompt actions |
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| Job Requirement | - University degree followed by 5-8 years’ experience in customer service, call center environment, preferably in Retail business. Luxury Jewelry and/or Watchmaking experience is a plus - 5+ years of management experience with preference to high volume and/or luxury environment and the proven ability to develop and mentor staff. - Vendor management experience - Strategic overview - Fluency in English - SAP experience preferred - Spreadsheets in Excel and presentations in Power Point |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [과장급][대리급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 영문이력서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 제출된 서류는 일체 반환하지 않습니다. - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 박지수 / 컨설턴트 02-6281- 5059 suepark@nterway.com |
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