| :: [글로벌 명품 리테일 기업] CRC Manager :: | |
| Company Introduction | 글로벌 명품 브랜드 |
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| Job Description | 1. Run the business model for the CRC and support the CRC teams -Work hand in hand with Region, Web managers and physical boutique managers to implement the Maison Online Retail / boutique vision -Gather a perfect understanding of the local client behaviors and delighters -Support the Maison Online Retail vision whilst raising local CRC specificities for a tailored implementation -Manage day to day technical, design and business needs and escalate evolution needs to relevant teams -Effectively work with local internal partners with agility and collaboration : multiple functional areas such as Marketing, CRM, Retail, CS, Training, Finance, Boutique managers,… to deliver a relevant and inspirational client experience in line with Inter guidelines -Accompany the deployment of new CRC projects and improvements along with the Online Retail operation teams to improve customer satisfaction, business impact and efficiency -Monitor & guarantee quality KPIs & “CREWs” systems expertise 2. Grow the CRC performances aligned with Online Retail strategy -Align with Region on action plans & sales objectives for the CRC -Develop operational plans for peak seasons and major campaigns -Optimize resource allocation and operational efficiency -Responsible for CRC sales, service and quality KPIs targets locally -Track and understand all details of business performance globally (business KPIs and detailed CRC metrics) – provide reporting & insights -Challenge weekly / monthly performances and propose action plans that will help reaching objectives -Be able to influence multiple stakeholders without direct authority in order to coordinate a better commercial performance at each level of the operational value chain (e.g. Finance for refunds, logistics, web for bugs..) 3. Manage the CRC Leadership & Development within a global retail network framework -Manage brand dedicated Team Leaders and client advisors to ensure excellent client experience to drive sales |
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| Job Requirement | -Around 10 years of relevant experience in client relation/contact centre/client service or retail management/operation in luxury or retail, high-end hospitality -Good data analytical skill with qualitative insight -Clear understanding of the digital/offline path to purchase -Strong business process understanding (client information management, order processing, client support, etc.) -Problem-solver, service and result oriented, organized, proactive and team player -Constant “can-do” & “Positive” attitude. -Excellent communication skill in both Korean and English -People management experience with minimum 5years |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [부장급][차장급] | ||
| No. of Recruitment | 1 | ||
| Salary | 업계최고대우 | ||
| Required Document | 영문이력서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 김학경 / 컨설턴트 02-6281- 5074 hkkim@nterway.com |
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