| :: [글로벌 명품 리테일 기업] CRM Manager :: | |
| Company Introduction | 글로벌 명품 브랜드 |
|---|---|
| Job Description | [Develop local client strategy and lead the client relational activation] -Initiate the strategic planning and build client engagement actions considering client lifecycle, behavior and their journeys. -Create yearly e-CRM local contact plans based on e-CRM segmentation, 360 wave plan, and local campaign needs, and conduct 1 to many activations through Email, MMS, and DM -Build the end-to-end clienteling strategy across commercial channels and implement targeted business development plan by identifying sales opportunities, with special attention to VIP, High-end client acquisition and retention -Collaborate with cross-functional teams to develop and implement client centric strategies that drive client engagement and loyalty. -Monitor and evaluate client KPI and CRM performance result to the senior management and the central teams of all CRM activities with careful attentions on ROI. [Deliver data-driven client insights and data management] -Conduct in-depth client analysis based on client behavior and market trends to identify key opportunities and challenges, and provide actionable insights and recommendations to the relevant teams -Lead new client data related projects with central teams in collaboration with cross-functional teams (commercial, marketing, and communication) in Korea, esp. ensuring high-level of execution -Regularly assess, clean and manage the quality of client data with careful attention on local legislation and client data governance -Implement and maintain CRM system solution updates, request enhancement to the central team based on the local business needs [Control CRM budget & manage the team] -Maintain accurate spending forecasts and update as needed and be responsible for compliant process of all spending -Be responsible for client gift management and treatment -Follow-up and control of budgets related to the marketing and communications activities (incl. monthly reporting) and communication financial procedures |
||
|---|---|---|---|
| Job Requirement | -Bachelor's Degree or Equivalent Level -Minimum of 10 years work experience; proven track record as a CRM professional, preferably in luxury industry -Client focus, strategic thinking, business acumen, problem-solving, highly organized cable of multitasking under tight timeline and pressure -Excellent leadership with clear communication and interpersonal skills -Able to demonstrate strong analytical skills and familiar with CRM platforms and solutions; Salesforce, CDP, SAP, Booster, Looker, and clienteling application -Experience in client data management and governance -Fluent in written & spoken English and Korean |
||
| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [차장급][과장급] | ||
| No. of Recruitment | 1 | ||
| Salary | 업계최고대우 | ||
| Required Document | 영문이력서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
||
| Contact/Inquiry | 김학경 / 컨설턴트 02-6281- 5074 hkkim@nterway.com |
|---|
