| :: Client Development Manager :: | |
| Company Introduction | 외국계 High-End 주얼리 명품 회사 |
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| Job Description | 1. Client Development Strategies & Platforms • Build client strategies and define action plans to improve the recruitment and onboarding of new clients. Support stores for client development & acquisition initiative. Partner with retail team to increase business opportunities, drive client loyalty and increase client spend and purchase frequency. Work closely with Private Client High Jewelry team to communicate clienteling KPIs and align market activities to meet and exceed established goals. • Set yearly clienteling goals and ensure follow up of key KPIs through actionable dashboard/ reports. • Identify and develop high-potential clients, raising Korea’s overall retention and liaise with Private Client High Jewelry team to maximize client opportunities for all special events and generate key learnings. • Work with global digital client omni-channel team and IT to provide business insights and deploy clienteling platforms’ new functionalities to the stores. • Be a subject matter expert on Korea data privacy laws and work to increase customer data capture necessary to support clienteling activities. • Manage client correspondence needs in partnership with PCHJ and retail operation team and partner with regional DCO team to collaborate 1 to many clients’ communication. 2. CRM & Analytics • Conduct useful client analysis that will allow brand to create the client journey and reach the right clients for the right occasion. • Define relevant initiatives to acquire new data and share the insights to retail team reviewing in-store activation and events to measure the ROI of each action. 3. Communication and training • Establish a framework for sharing clienteling updates and receiving the feedback from retail and store leadership team to enhance and prioritize clienteling activities. Create exciting communications and supporting materials that reinforce clienteling behaviors. |
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| Job Requirement | • 10+ years’ experience in CE / CRM / Clienteling in the luxury retail or hospitality • Experience in producing / conducting high-level customer analysis and interpretation • Effective communication skills with both management and retail store staffs • Demonstrated ability to collaborate productively and ability to lead and influence in a team environment • Agile and with an entrepreneurial spirit, finding innovative approaches and solutions to the challenges of this role • Flexible, enthusiastic and motivated with the ability to quickly adapt and collaborative solutions in a rapidly changing and growing business • Knowledge of retail and luxury market to drive sales through clienteling activities • Excellent interpersonal skills with a thoughtful attitude • Fluency in both English and Korean (written and verbal) |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [부장급][차장급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 영어 이력서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 남정아 / 상무 02-6281- 5009 janam@nterway.com |
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