| :: Customer Service (CS) Specialist :: | |
| Company Introduction | 해외 유명 패션 브랜드 한국 전개 기업 [외국계] |
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| Job Description | Customer Support: • Provide front-line support to resolve customer inquiries and complaints in line with predefined standards and KPIs. • Collaborate with customer service centers and online marketplace platforms, and communicate with stores when necessary to resolve customer issues promptly and effectively. • Manage communication between the CS team and 3PL warehouses to ensure accurate and timely returns processing. • Support the management of customer complaints, returns, and repairs to ensure a seamless customer experience. Operational Support: • Establish and manage operational policies and processes for each online marketplace platform sales channel. • Monitor key CS operational processes, including orders, cancellations, exchanges, and returns, and collaborate with relevant departments to resolve issues. • Assist in monitoring service provider performance, including data collection, KPI tracking, and report generation. • Support the in-house CS team with repair and quality control processes as needed. • Participate in quarterly and annual budget forecasting (OPEX, CAPEX) Process Improvement: • Analyze customer inquiries and VOC data to identify recurring issues and drive improvements in customer service and operational processes. • Identify opportunities to improve customer service processes and reduce response times. • Support initiatives to enhance customer satisfaction and streamline service operations. Collaboration and Communication: • Collaborate with online marketplace platform teams to share issues, coordinate solutions, and improve operational efficiency. |
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| Job Requirement | • 3-5 years of experience in customer service or related fields. • Experience handling customer complaints and driving improvements in customer service processes. • Experience in the fashion or retail industry is preferred. • Experience managing operations on online marketplace platforms. |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [사원급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 영어 이력서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 남정아 / 상무 02-6281- 5009 janam@nterway.com |
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