| :: Sr. Digital Project & Omnichannel Specialist :: | |
| Company Introduction | 명품 리테일 기업 |
|---|---|
| Job Description | 1) Digital Client Journey Improvement & Optimization Identify, enhance, and implement key omni-channel features to optimize the end-to-end client journey across all touchpoints. • Analyze client interactions across channels to uncover friction points and opportunities for feature improvements. • Prioritize and deliver enhancements that elevate the omni client journey and improve overall experience. • Monitor journey performance, collect feedback, and refine omni-channel experiences for continuous improvement. • Support implementation and optimization of omnichannel services (e.g., Click & Collect, Ship-from-Store, Clienteling tools). • Drive platform improvements on brand website, app and other digital touchpoints to enhance client experience. • Monitor digital performance KPIs and generate insights to support decision-making. • Ensure smooth roll-out of system updates, training materials, and operational processes with relevant departments. • Participate in UAT for site updates, product launches, A/B testing 2) Digital Project management Lead global and local digital initiatives, proactively identifying and leveraging market opportunities to strengthen the omni client journey and drive business impact. • Identify market opportunities to improve the omni client journey, strengthen digital capabilities, and prioritize initiatives for maximum business impact. • Lead diverse digital projects, ensuring alignment with global strategy and local business needs. • Drive execution end-to-end, defining requirements, coordinating stakeholders, and overseeing implementation. • Monitor and optimize outcomes, using insights and performance data to continuously improve digital solutions. 3) CRM feature development 4) Omni Order Management |
||
|---|---|---|---|
| Job Requirement | • 7–8 years of experience in digital project management and omni-channel initiatives. • Strong understanding of App/Web platforms and omni client journeys. • Demonstrated ability to lead digital projects, define requirements, and coordinate with global and local stakeholders. • Skilled at identifying market opportunities, prioritizing initiatives, and optimizing solutions based on performance. • Fluent in English with strong professional communication skills. |
||
| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [과장급][대리급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 영어 이력서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
||
| Contact/Inquiry | 박지수 / 컨설턴트 02-6281- 5059 suepark@nterway.com |
|---|
