| :: [Luxury Jewelry]CRM Manager :: | |
| Company Introduction | 외국계 럭셔리 브랜드 |
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| Job Description | Lead the development and institutionalization of a customer-centric CRM culture across the organization. Define strategic direction and ensure execution excellence to enhance loyalty, retention, acquisition, and customer value, maximizing ROI through an optimized mix of relational and promotional initiatives. • Define and lead the CRM strategic roadmap, ensuring alignment with business objectives and customer lifecycle priorities across markets and channels. • Oversee the design and optimization of One-to-One and One-to-Many communication journeys, leveraging customer insights, segmentation, and predictive models. • Own CRM program governance are aligned with brand vision, customer experience standards, and cost-efficiency targets. • Drive end-to-end VIP gifting strategy and Lead CRM capability • Manage CRM analytics and reporting, partnering with central BI/IT teams. • Continuously assess CRM performance and Lead the team of client insight & clienteling. |
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| Job Requirement | • At least 13 years’ experience in CRM or retail in the prestige consumer goods industry, preferably cosmetics, fashion, or jewelry • Experience with Salesforce and SAP preferred • Excellent analytical skills and proficiency in data analysis tools and techniques. • Knowledge of statistics tools, data analysis, CRM systems • Experience in luxury, fashion or high-end retail preferred • Strong verbal and written communication skills in both Korean and English |
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| Location | 서울|서울 | Degree Level | 대졸이상 |
| Career Level | [차장급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 영문 상세이력서(MS-Word) | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 안보경 / 컨설턴트 02-6281- 5075 bkahn@nterway.com |
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