| :: CRM Manager :: | |
| Company Introduction | 외국계 유명 명품 회사 |
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| Job Description | • CRM Performance & Database Management - Lead and monitor CRM performance across all stores, ensuring KPIs are achieved in line with global standards. - Ensure accuracy and quality of customer data; set objectives for quantitative and qualitative data collection. - Review and analyse database reports, communicate findings, and propose action plans to HQ and local stakeholders. - Be responsible for local implementation and maintenance of CRM system/tools, ensuring alignment with global CRM strategy. - Ensure all CRM activities and data handling comply with local data privacy regulations (e.g., PIPA) and global company policies. • Client Engagement & Strategy - Build and animate the clienteling calendar in collaboration with retail, ECOM, merchandising, and VM teams, ensuring alignment with brand priorities. - Manage and localise all 1-to-1 and 1-to-many communication channels, including overseeing Kakaotalk targeted communication. - Organize and oversee in-store events and campaign activations; evaluate effectiveness and provide post-event ROI analysis to HQ. - Implement guidelines to steer client advisors in building client portfolios through qualitative actions (relationship building, gifting, events). - Explore new partnership opportunities for client acquisition and lifestyle experiences, delivering money-can’t-buy experiences to top clients. - Reinforce partnerships with clienteling representatives from key department stores (Shinsegae, Hyundai, Lotte) for continual recruitment of high-potential customers. - Prepare CRM budget forecast, ensure proper follow-up of expenses, and oversee monthly financial reporting including monitoring of in-store budget usage. |
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| Job Requirement | Degree holder with at least 8+ years of experience in CRM management, preferably in luxury market • Strong PC skills in various MS Office applications • Excellent communication and presentation skills, with fluency in spoken and written English • Customer focus, strategic thinking, excellent people skill, business acumen, analytical ability, problem solving, planning and organizing skill • Highly organized capable of multitasking under pressure |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [차장급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 워드파일의 영문이력서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 박지수 / 컨설턴트 02-6281- 5059 suepark@nterway.com |
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