| :: CRM Executive (1-Year Fixed-Term Contract) :: | |
| Company Introduction | 외국계 유명 명품 회사 |
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| Job Description | Support CRM performance & database management • Monitor store performance to support driving CRM KPIs in line with global standards (1-to-1, 1-to-many, prospect acquisition, client retainment etc.,) • Support regular database maintenance to ensure data quality and accuracy across all stores • Assist in preparing monthly CRM KPI reports and ad-hoc database analysis • Track performance of the region by analysing data, deep diving into reporting, consolidating feedback and providing corresponding action plans • Support monthly CRM reporting on KPIs and ad-hoc reports on database insights/analysis • Regular catch-up/communication, validation process management and feedback sharing with APAC team Client Experience & Event Execution Support • Assist in executing a localised clienteling and communications calendar alongside Retail, ECOM, Merchandising, and VM teams (Kakao push message, local festivities, events) • In line with global guidelines, steer client advisors in building their client portfolios through qualitative types of actions (relationship building, gifting, events etc..) • Coordinate in-store events and campaigns: liaise with external vendors (agencies, caterers, decorators) and support post-event ROI evaluations • Track monthly clienteling expenses and assist with financial Client Acquisition & Market Research • Support joint partnership events and collaborations with landlord/department store CRM teams • Monitor luxury market trends, competitor CRM activities, and potential vendor opportunities |
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| Job Requirement | • Degree holder with Entry-level or 1–2 years of experience in CRM, retail operations, or marketing (Luxury industry experience is a plus) • Proficiency in MS Office (Excel, PowerPoint) • Fluent in English and Korean (both written and spoken). • Strong communication skills with a positive, service-oriented attitude. • Outgoing and friendly, assertive, positive service attitude & teamwork and action-oriented • Detail-oriented with good numerical and analytical skills |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [사원급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 워드파일의 영문이력서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 박지수 / 컨설턴트 02-6281- 5059 suepark@nterway.com |
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